Terms of Service

1. Who we are

Rental Rodeo is a product of Show Works Ltd, a company registered in England and Wales (company number 11351421, VAT number GB 295 3901 74), whose registered office is The Barn, Silwood Park, Cheapside Road, Ascot, SL5 7QY, United Kingdom. In these terms "we", "us" and "our" mean Show Works Ltd; "you" means the business that subscribes to Rental Rodeo.

You can reach us at info@show-works.co.uk or on 020 3966 5792.

2. What Rental Rodeo is

Rental Rodeo is hire-management software delivered over the internet: quotes and orders, stock availability, warehouse scanning, transport, documents and invoicing, and a customer-facing portal and online hire shop. We host it and run it for you; you do not install anything on your own servers.

These terms cover the software, this website (rentalrodeo.co.uk) and the demo instance. Two further documents form part of the same agreement and you should read them alongside this one: our Privacy Notice, which explains the personal data we handle as a controller, and our Data Processing Agreement, which governs the personal data we handle on your behalf.

3. Your instance and your account

You get your own instance of Rental Rodeo at your own web address, with its own separate database. Your instance is not shared with any other customer and your records are not mixed with anyone else's.

You are responsible for the accounts you create, for the people you give them to, and for keeping credentials confidential. Tell us promptly if you believe an account has been compromised. You must be a business, and you must be at least 18, to hold an account.

The demo

The public demo at demo.rentalrodeo.co.uk is provided for evaluation only. It is rebuilt from scratch every hour and everything entered into it is destroyed. Do not put real customer data, real personal data, or anything confidential into the demo.

4. Your data stays yours

Everything you put into your instance — your customers, your stock, your orders, your documents — remains yours. We claim no ownership of it and we do not sell it, rent it, or use it to train anything.

We will use it only to run the service for you, to fix a fault you have reported, and where the law requires. Where we handle personal data on your behalf we do so as your processor, on the terms of the Data Processing Agreement.

You can export your data at any time while your subscription is live. On request within 30 days of your subscription ending we will provide a complete export in a machine-readable format at no charge.

5. Fees

Fees, the billing period and what is included are as set out in your order or on our pricing page at the time you subscribed. Unless we agree otherwise in writing:

• fees are quoted exclusive of VAT, which is added at the prevailing rate;
• subscriptions are billed monthly in advance;
• we may change our fees on 30 days' written notice, and you may end your subscription before the change takes effect if you do not accept it;
• fees already paid for a period are not refundable except where we have ended the service in breach of these terms, or where the law requires.

If an invoice is unpaid 30 days after its due date we may suspend access after giving you written notice and a reasonable chance to put it right. Suspension is not deletion: your data is retained through any suspension, and is dealt with under section 11 if the agreement then ends.

6. Availability and support

We aim to keep the service available at all times, and we publish live component-by-component availability at rentalrodeo.co.uk/status. We do not promise uninterrupted service. Planned maintenance is carried out outside normal UK business hours wherever we can, and we will give notice of anything we expect to be disruptive.

Support is provided by email at info@show-works.co.uk and through the report button inside the software, during UK business hours. We do not commit to a target response time or an uptime percentage, because we would rather not promise a number the status page cannot evidence.

Updates

We improve the software continuously and deploy updates automatically, usually overnight. We will not remove a feature you rely on without notice. Where a change requires something of you, we will say so in the release notes inside the software.

7. Acceptable use

You must not use Rental Rodeo to break the law, to store or send unlawful material, to infringe someone else's rights, or to send unsolicited marketing in breach of the privacy and electronic communications rules. You must not attempt to gain access to another customer's instance, probe or load-test our systems without our written consent, or resell the service as your own without a written agreement with us.

If you find a security flaw, please tell us at info@show-works.co.uk before telling anyone else. We will not pursue anyone who reports a genuine flaw responsibly and does not exploit it.

8. Third-party integrations

Rental Rodeo can connect to services run by other companies — card payments, email delivery, calendar sync, courier and parcel tracking and others. Some are switched on only if you supply your own credentials. Those services are governed by their own terms and their own privacy policies, and we are not responsible for how they operate. The current list, and what each one receives, is in the Data Processing Agreement.

9. Intellectual property

We own the Rental Rodeo software, its design and its documentation, and nothing in these terms transfers that to you. You get a non-exclusive, non-transferable right to use it for your own business for as long as your subscription lasts.

You own your data, your logo and your brand, and you grant us only the limited permission we need to display them within your instance, your portal and your hire shop, and to run the service for you.

If you send us an idea or a feature request, we may act on it without owing you anything for it. We will not use your name as a reference or case study without asking you first.

10. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that, and because this is a contract between businesses:

• neither of us is liable to the other for loss of profit, loss of business, loss of anticipated savings, or any indirect or consequential loss;
• our total liability arising in any twelve-month period is limited to the fees you paid us in that period;
• we are not liable for a failure caused by something outside our reasonable control, or by your own systems, network or third-party services.

You are responsible for checking that documents the software produces — quotes, invoices, carnets, compliance records — are correct before you rely on them or send them out.

11. Ending the agreement

You may end your subscription at any time, effective at the end of your current billing period, by writing to us. We may end it on 60 days' written notice. Either of us may end it immediately if the other commits a material breach and does not put it right within 30 days of being asked to, or becomes insolvent.

When the agreement ends, your access stops. We keep your data for 30 days so you can request an export, and then delete it, including from backups within the ordinary backup rotation described in the Data Processing Agreement.

12. Changes to these terms

We may change these terms. If a change materially affects you we will give you at least 30 days' notice by email and on this page, and you may end your subscription before it takes effect. Every version is dated, and the version in force is the one at the top of this page.

13. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. Nobody other than you and us has any right to enforce them.